8ffd Privacy Policy

1. Introduction

8ffd operates Pakistan's leading online gaming platform, providing cricket betting, live casino, slots, fishing games, and related entertainment services to players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other cities. To deliver and continuously improve these services, 8ffd processes certain personal data relating to its users.

This Privacy Policy describes our data practices in a clear and straightforward manner. It applies to all personal data collected through the 8ffd website at 8ffd.app, the 8ffd account registration process, depositing and withdrawal flows, customer support interactions, and any other means by which you interact with the 8ffd platform. By accessing or using the 8ffd platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how 8ffd handles your personal data, you can reach our support team at any time. Contact details are provided at the end of this document.

2. Data We Collect

8ffd collects personal data in several ways — information you provide directly, data generated automatically through your use of the platform, and information received from third-party service providers. The categories of personal data we collect include:

2.1 Information You Provide

• Registration data: Full name, date of birth, email address, mobile number, and city of residence provided when creating your 8ffd account.
• Identity verification documents: Copies of government-issued identification (such as CNIC or passport) submitted during KYC verification.
• Payment information: Account numbers, mobile wallet identifiers (JazzCash, EasyPaisa), and bank account details provided for deposit and withdrawal processing. Full card or account numbers are not stored by 8ffd — these are handled directly by our payment processors.
• Communications: Messages, queries, and any other correspondence you send to 8ffd via support channels, including live chat and email.
• Preferences and settings: Responsible gaming limits, notification preferences, and other account configuration choices you make on the platform.

2.2 Data Collected Automatically

• Device and browser information: Device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, features used, games played, bets placed, session duration, and navigation patterns within the 8ffd platform.
• IP address and approximate location: Used for security purposes, fraud detection, and to enforce geographic access policies.
• Cookies and similar technologies: Session identifiers, preference cookies, and analytical tracking data. See Section 6 for full details.

2.3 Data from Third Parties

• KYC and identity verification providers: Results of identity and document verification checks.
• Payment processors: Transaction status, payment confirmation references, and fraud signals shared by payment service providers.
• Responsible gaming databases: Self-exclusion status information, where applicable, from third-party responsible gaming registers.

3. How We Use Your Data

8ffd uses the personal data it collects for the following purposes:

8ffd does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Promotional communications are sent only where you have not opted out of such messages. You may update your communication preferences at any time from your account settings or by contacting support.

4. Legal Basis for Processing

8ffd processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the terms of the agreement between you and 8ffd — including account creation, payment processing, KYC verification, and delivering the gaming services you have requested.
• Legal obligation: Processing necessary for 8ffd to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing conducted for purposes that are in the legitimate interests of 8ffd and do not override your fundamental privacy rights — including fraud prevention, platform security, responsible gaming monitoring, and analytical improvement of services.
• Consent: Where 8ffd relies on consent as the basis for processing — such as for certain marketing communications — you may withdraw that consent at any time by updating your preferences or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Data Sharing

8ffd does not sell your personal data. We share personal data with third parties only where necessary and only in the following circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, for the purpose of processing deposits and withdrawals in PKR. These providers handle your payment data under their own privacy and security policies.
• Identity and KYC verification providers: Third-party services that assist with document verification and identity checks as required by our responsible gaming and anti-money laundering obligations.
• Technology and infrastructure providers: Cloud hosting, platform infrastructure, and software service providers who process data on our behalf under strict data processing agreements that prohibit independent use of the data.
• Game content providers: Third-party game studios whose games are integrated into the 8ffd platform may receive anonymised session data for the purpose of game performance monitoring. No personally identifiable information is shared with game studios beyond what is technically required to operate the game session.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, and regulatory bodies where disclosure is required by applicable law, court order, or to protect the rights and safety of 8ffd or its users.

All third-party service providers engaged by 8ffd are contractually required to maintain the confidentiality and security of the personal data they process on our behalf and to use it solely for the purposes specified in their agreement with 8ffd.

6. Cookies & Tracking

8ffd uses cookies and similar browser-based technologies to operate the platform, remember your session, and understand how users interact with our services. The types of cookies used on 8ffd are:

• Essential cookies: Strictly necessary for the platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how users navigate the platform — such as which pages are visited most frequently and where users encounter errors. This data helps 8ffd improve the platform experience.
• Preference cookies: Store your language settings, game preferences, and display configuration so that you do not need to re-enter these on each visit.
• Security cookies: Used to detect and prevent fraudulent login attempts, suspicious account activity, and bot traffic.

8ffd does not use third-party advertising cookies or behavioural targeting cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform.

7. Data Retention

8ffd retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In general:

• Active account data is retained for the duration of your account's existence on the platform and for a minimum period of five years following account closure, in line with anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of five years from the date of the transaction for regulatory compliance purposes.
• KYC and identity documents are retained for the period required under applicable law, typically five years from the end of the business relationship.
• Support communications are retained for up to three years from the date of the last interaction, unless a longer period is required in connection with an ongoing dispute or legal matter.
• Analytical and usage data in anonymised or aggregated form may be retained indefinitely as it no longer constitutes personal data once identifiers have been removed.

When personal data is no longer required and no legal basis for continued retention exists, 8ffd will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Data Security

8ffd implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 8ffd platform.
• Encryption of sensitive data at rest, including identity documents and payment reference data.
• Role-based access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities and anomalous activity.
• Incident response procedures to detect, investigate, and notify affected users in the event of a data breach where required by applicable law.

While 8ffd takes data security seriously and invests in robust protective measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your 8ffd account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

9. Your Rights

Depending on applicable law, you may have the following rights in relation to your personal data held by 8ffd:

• Right of access: You may request a copy of the personal data 8ffd holds about you, along with information about how it is used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For basic account details, you can update these directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: You may request that 8ffd restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: Where technically feasible and legally applicable, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data based on legitimate interests, including profiling for personalised offers. You may opt out of marketing communications at any time.

To exercise any of the above rights, please contact 8ffd support. We will respond within a reasonable timeframe and in any event within the period required by applicable law. We may need to verify your identity before processing a data rights request.

10. Children & Minors

The 8ffd platform is strictly for adults. You must be 21 years of age or older to register and use 8ffd. 21+ 8ffd does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on the 8ffd platform, please contact our support team immediately so that we can investigate and take appropriate action. For guidance on protecting young people from online gaming, please visit our Responsible Gaming page.

11. Policy Changes

8ffd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. When we make material changes, we will notify you by posting a notice on the 8ffd platform and, where appropriate, by sending a notification to your registered email address. The "Last updated" date at the top of this policy indicates when the most recent revision was made.

We encourage you to review this Privacy Policy periodically to stay informed about how 8ffd protects your data. Your continued use of the platform following notification of a material change constitutes your acknowledgment of the updated policy. If you do not agree with any changes, you should discontinue use of the platform and contact support to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8ffd handles your personal data, please get in touch with our support team. We are available around the clock and will do our best to respond to your enquiry promptly.